Olympic Support - Service Levels

Olympic Platinum Support

Designed to support client-server, mission-critical solutions, the Olympic Platinum package focuses on failure prevention, rapid recovery and technical services planning. An assigned Service Account Management Team works with you proactively to eliminate potential services issues. When you need help, you'll have seven days a week, 24 hours a day direct access to experienced product support specialists on our Mission-Critical Support Teams.

Olympic Gold Support

For Business-Critical Support, Olympic Gold offers a complete package of proactive services designed specifically for customers who want to achieve and maintain high availability on their strategic business systems. The Olympic Gold service helps you avoid downtime through proactive technical service planning and facilitates quick recovery from outages.

Olympic Silver Support

The best available system support for an enterprise network computing environment, Olympic Silver Support Service blankets your system with comprehensive hardware, software, and network product coverage. Olympic Silver Support Service gives you prompt and direct telephone access to experienced support engineers who can help resolve your issues quickly, and offers on-site coverage and remote dial-in systems analysis.

Olympic Bronze Support

For a self support service that complements your in-house capabilities, Olympic Bronze packages provide a prompt and direct telephone access to experience support engineers who can resolve IT issues quickly.

Olympic Remote Monitoring

Watch and manage - remote monitoring takes technical coverage to the next level providing APIs for reading alerts and messages from a variety of data gathering tools including HP OpenView, BMC Patrol and Compaq Insight Manager.