Software Support
From Front to Back
Over 90% of inbound support calls with a software or operating system problem are resolved at the point where the call is passed through to the Field Service Engineer. Where complex software and operating system support is required, the call is escalated to our forensic software centre.
This gives us the capability to support a wide range of complex software issues involving conflicting applications and where problems arise that cannot be clearly defined as hardware related. The forensic software centre specialists allows us to take full responsibility of software support service delivery across the whole network, dealing with Monitoring Software, Internet and LAN, Firewalls and Security, Traffic Management, Web Servers, Content Management and Software Applications. We can also deal with issues related to customer applications and tools written in Java, J2EE, C, C++, Perl, PHP and Shell, user level to Kernel level development, Custom Device Drivers or third party software.
Olympic Support delivers reliable software support to Back end Services, Applications Server & Middleware, Database Applications and Operating Systems.
