Olympic Platinum Support
Designed to support client-server, mission-critical solutions, the Olympic Platinum package focuses on failure prevention, rapid recovery and technical services planning. An assigned Service account management team works with you proactively to eliminate potential services issues. When you need help, you will have seven days a week, 24 hours a day direct access to experienced product support specialists on our Mission-Critical support teams.
- Maximum responsiveness with 24:7 live telephone transfer to our Mission-Critical support team and two-hour onsite hardware response for urgent problems 365 days per year including public & bank holidays.
- Proactive service planning with our Service account management team.
- Technical Account Ambassador providing proactive support.
- Comprehensive service planning with our Service account management team.
- Customised consulting services* for your systems and network management environment.
- Multivendor software support problem management.
- Advanced systems monitoring capabilities with predictive failure reporting.
- Availability of global coverage for system support at a consistently high quality level.
- Customised** uptime guarantee for your mission-critical environment
- Staff skills assessment and education training.
- Access to patch releases & new revisions of Solaris (where available).
- Virus Alerts via Olympic Updates.
Olympic Platinum Support Additional Service Options
- Customers can receive unbundled product enhancement releases on CD-ROM for each contracted product.
- Additional enterprise services solution centre contacts.
- Customers can add technical contacts to the support agreement
- Olympic Alerts Remote Monitoring. See Olympic Remote Monitoring.
- Olympic SelfSolve through our SelfSolve Online Detective.
NOTE: Specific program features are subject to local geographic availability.
* A choice from a menu of systems and network management services.
** Additional chargeable services may be required.
