Independant Managed Services
One Contact, One Contract
Olympic Support Managed Services brings the support and maintanence of many conflicting and differing vendor options under one contract. Centralising support and maintenance contracts with one provider ensures SLA's and escalation procedures are met and provides valuable data for business intelligence and vendor management.
Improved End-User Satisfaction
End users of our channel partners using Olympic Support Managed Services have found that employing a single source for the resolution of technical issues quickly identifies problems and speeds up resolution. With build in preventative monitoring, issues can be rapidly identified before downtime becomes critical.
Improved Service Quality
With a dedicated contract manager, data is readily available and recurring technical issues quickly rectified, improving availability. Olympic Support has helped correct gross inefficiency in IT operations and deliver an improved ROI on infrastructure investment.
With Olympic Support managing the multivendor enterprise environment our channel partners receive the added security that service and warranty obligations are being met. Managers rarely have time to monitor all the support and maintenance agreements of the many vendors that make up their account portfolio. Olympic Support's Managed Services will identify any shortfalls in vendor agreements and unnecessary warranty payments.
Improved Management Performance
Implementing Olympic Support Managed Services requires a formalising process which helps eliminate ineffective and redundant procedures. Free infrastructure audit across multiple sites, clarifying escalation points, and identifying service and warranty requirements streamlines the whole management of the IT environment. This has the added benefit of increased productivity and minimal downtime as the rapid response and resolution of business critical issues becomes the norm.
