Olympic Support Flexi-Package
With increasingly complex IT environments employing an array of vendor product, enterprises are finding that a homogeneous, one-stop, source for the support and management of a multi vendor environment is the most effective way to deal directly with the many differing vendor service options.
Flexi-package from Olympic Support provides our channel partners with the tools to reduce the complexity of multi vendor support and maintenance by managing the call handling, SLAs and warranty termination under one "umbrella contract".
Our Coverage
Click on the images to see our Coverage & Call Handling:
Olympic Support offers a single point of responsibility for the support of an entire storage or network infrastructure through a defined service agreement. We then deal with interrelated solutions to hardware and software problems when they occur, escalating calls to OEM warranty provision or vendor service provision on behalf of the channel if deemed necessary.
Through Supportal, Flexi-Package services can be delivered rapidly and effectively. All the contract information is held centrally allowing Olympic Support and it's channel partners to manage all the maintenance, workload and SLAs, whilst reducing the operating costs of supporting a multivendor environment.
- Add & Remove your hardware mid-contract
- Co-terminate additional items
- Hardware and software - all supported under one contract number
- Pro-rata warranty contract termination and end of term take-up
- A more flexible service provision than most vendors can provide
