Olympic Gold Support Service

For Business-Critical Support, Olympic Gold offers a complete package of proactive services designed specifically for customers who want to achieve and maintain high availability on their strategic business systems. The Olympic Gold service helps you avoid downtime through proactive technical service planning and facilitates quick recovery from outages.

• High responsiveness with 24:7 live transfer to senior product support specialists and four hour onsite hardware response 365 days per year including Public & Bank Holidays
• Technical Account Ambassador providing proactive support
• Local Customer Support Management
• Multi-vendor software support problem management
• Advanced systems monitoring capabilities with predictive failure reporting
• Availability of global coverage for system support at a consistently high quality level
• World-class UNIX® support expertise
• Curriculum planning
• Access to patch releases & new revisions of Solaris (where available)
• Virus Alerts via Olympic Updates

Olympic Gold Support Additional Service Options:

• 7:24 onsite hardware coverage
• 7:12 onsite hardware coverage
• 5:24 onsite hardware coverage
• 2-hour on-site response for urgent hardware problems
• Customers can receive Olympic Supports unbundled product enhancement releases on CD-ROM for each contracted product
• Olympic Alerts Remote Monitoring. See Olympic Alerts
• Olympic SelfSolve through Online Detective

NOTE: Specific program features are subject to local geographic availability.

For more information or to talk direct to an Olympic Support Account Manager please contact us on 0870 5151515

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