Olympic Bronze Support Service

For a self support service that complements your in-house capabilities, Olympic Bronze packages provide a prompt and direct telephone access to experience support engineers who can resolve IT issues quickly. The program also allows access to the same knowledge database Olympic Support technicians use to assist customers - over the Internet, the Web, facsimile, or on CD-ROM - so customers can troubleshoot technical issues in their own timeframe. When supplemented with a complete range of additional education, operations management, and systems integration services, the Olympic Bronze service delivers a broad service solution that fits customers specific needs and complements any existing resources.

• Next business day on-site response; 0900 - 1730 Mon to Fri. [not including Bank & Public Holidays]
• OS Support with 24:7 Access to patch releases & new revisions of Solaris (where available)
• Responsive telephone support from highly trained, experienced UNIX experts
• Access to Olympic Support’s technical knowledge database
• Availability of global coverage capabilities for system support at a consistently high quality level
• Simple, single-fee pricing structure makes service costs stable and predictable
• World-class UNIX support expertise
• Virus Alerts via Olympic Updates

Olympic Bronze Support Additional Service Options:

• Same day parts delivery
• Overnight parts delivery
• 24:7 telephone coverage with customer defined priority
• Scheduled onsite hardware support - When required, you can schedule onsite repair which includes hardware parts delivery
• Additional Enterprise Services Solution Centre contacts - Customers can add technical contacts to the support agreement
• Olympic Alerts Remote Monitoring. See Olympic Alerts
• Olympic SelfSolve through Online Detective

For more information or to talk direct to an Olympic Support Account Manager please contact us on 0870 5151515

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