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Overview
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Olympic Platinum: 2 hour on-site response; 24:7 [including Bank & Public Holidays]; Olympic Support with 24:7 access to olympic updates, patch releases & new revisions. Designed to support client-server, mission-critical solutions, this package focuses on failure prevention, rapid recovery and technical services planning. Olympic Gold: 4 hour on-site response; 24:7 [including Bank & Public Holidays]; Olympic Support with 24:7 access to olympic updates, patch releases & new revisions. Olympic Silver: 4 hour on-site response; 0800 - 1800 Mon to Fri. [not including Bank & Public Holidays]; Olympic Support with 24:7 access to olympic updates, patch releases & new revisions. The best available blanket system support for an enterprise network computing environment, with comprehensive hardware, software, and network product coverage. Olympic Bronze: Next business day on-site response; 0900 - 1730 Mon to Fri. [not including Bank & Public Holidays]; Olympic Support with 24:7 access to olympic updates, patch releases & new revisions. On-site coverage with a prompt and direct telephone access to experienced support engineers who can resolve IT issues quickly. 
Olympic Alerts: Full monitoring 24:7:365; Validated alerts notified with 15 mins; One cost irrespective of server make or model. Reduce the amount of network issues that you deal with and save your IT department vital time and resources. Avoid downtime and maintain availability through a non-intrusive hardware probe that provides a clear and immediate view of device performance. For more information or to talk direct to an Olympic Support Account Manager please contact us on 0870 5151515
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