Olympic Support Independent HP Support

Olympic Support Expands your HP Hardware and OS Support and Maintenance Budget.

Big discounts on OEM listed support costs that provide better coverage and fix times.
Engineers experienced in maintaining HP hardware are available to identify and resolve
technical issues around the clock. Olympic Support also offer online self-help and
monitoring tools that provide proactive, pre-emptive, and predictive support, allowing you
to address potential technical issues even before they occur and to maintain your systems
at optimum levels.

Key Benefits

The value and ease of integrated independent HP hardware and OS support, for one price per product per year Resources for proactive system management so you can keep your environment—and your business—running efficiently Flexibility to choose a level of service that matches the criticality of each product Comprehensive hp9000 hardware and network support for mission critical applications. Providing the help and maintenance to manage your hp 9000 computing environment with greater reliability.

HP Hardware Products Independently Supported:

• HPUX Enterprise Servers
• ProLiant Servers
• HP Integrity Servers
• HP AlphaServers
• HP 3000 Servers
• HP 9000 Servers
• HP Blade Servers
• HP Net Servers
• HP Storage
• HP Networking

Be independent - Find the right Olympic Support package for your Unix/Linux Environment.

Olympic Platinum: 2 hour on-site response; 24:7 [including Bank & Public Holidays]; OS Support
with 24:7 access to olympic updates, patch releases & new revisions. Designed to support client-
server, mission-critical solutions, this package focuses on failure prevention, rapid recovery and
technical services planning. Olympic Platinium helps you achieve maximum system availability
when every minute counts. Designed to support client-server, mission-critical solutions, the Olympic
Platinum package focuses on failure prevention, rapid recovery and technical services planning.

Olympic Gold: 4 hour on-site response; 24:7 [including Bank & Public Holidays]; OS Support with
24:7 access to olympic updates, patch releases & new revisions.

Olympic Silver: 4 hour on-site response; 0800 - 1800 Mon to Fri. [not including Bank & Public Holidays];
OS Support with 24:7 access to olympic updates, patch releases & new revisions.Olympic Gold equips
you with enhanced coverage to help you proactively maintain higher availability for Business-Critical
Support, Olympic Gold offers a complete package of proactive services designed specifically for
customers who want to achieve and maintain high availability on their strategic business systems.

Olympic Bronze: Next business day on-site response; 0900 - 1730 Mon to Fri. [not including Bank &
Public Holidays]; OS Support with 24:7 access to olympic updates, patch releases & new revisions.
Olympic Bronze includes the fundamental components you need to maintain your systems. For a self-
support service that complements your in-house capabilities.

Olympic Alerts: Full monitoring 24:7:365; Validated alerts notified with 15 mins; One cost irrespective of
server make or model. Olympic Alerts - Watch and Manage provide the highest level of support and
management, ensuring the availability of your Solaris operating environment. Reduce the amount of
network issues that you deal with and save your IT department vital time and resources.

Olympic Support’s Managed Services: Deliver professional, enterprise level solutions that address the
business challenges of clients across a diverse range of vertical sectors. Multi vendor Mid-range Support
covering: Solaris; HP-UX; AIX; Linux; Tru64; UNIX; OpenVMS.

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