Our Channel Partners Go for Gold

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High availability and Better Fix Times

Channel Partners are faced with an array of complex and confusing vendor support agreements and warranties when implementing an enterprise IT environment. The level of multi-vendor support can sometime make or break a deal. The channel requires an independent, single point of contact, that can deliver multi-vendor support under one contract at a reduced cost.

Welcome to Olympic Support

As the costs of vendor support increases and service provision drops, Olympic Support is responding to channel partners’ needs with one point of call, flexibility to choose the service levels their contracts actually warrant and technical staff who can fix a problem on the spot.

Integrating Change

A successful support service requires commitment, technical capability, a thorough knowledge of vendor platforms and their role in the overall IT structure. A recent Olympic Support take-up, illustrates this.

A business merger required the integration of IT environments meant 30 servers being added to the original infrastructure. The only history on the servers available indicated that they had come from various sources on different terms. The acquired expertise of the technical team allowed us to undertake a full infrastructure asset report from very little detail.
From the comprehensive coverage of that report, our channel partner was able to provide pro-rata support costs that was within their end user’s budget and geared to their financial year end.

Hardware and software related support is a complex issue and a major investment, so there can be no grey areas when it comes to service delivery. Olympic Support services are used by over 100 channel partners, assured by the training accreditations of our in-house and outsourced engineers, that their end-users receive the levels of competence necessary to meet the demands of complex hardware and software infrastructures.